Return Policy Overview
At ROBODIUM™, we want you to be completely satisfied with your purchase.
You may return most items within 7 days of delivery for a full refund or exchange.
Return Window
- Standard Returns: 7 days from delivery date for any reason, including change of mind.
- Defective / Damaged Items: 7 days from delivery date.
- Manufacturing Defects (Warranty): 15 days from delivery, unless otherwise specified on the product page.
What Can Be Returned
Most items sold on ROBODIUM™ can be returned within the return window, including:
- Items you no longer need or changed your mind about
- Products received in damaged condition
- Items with manufacturing defects
- Wrong items received (item mismatch)
- Missing components inside the package
Return Conditions
To be eligible for a return, items must be:
- In their original, unused condition
- In the original packaging with all accessories, manuals, and free gifts (if any)
- Accompanied by proof of purchase
Note: Products damaged due to misuse, modification, static discharge, soldering,
or improper handling may not be eligible for return.
How to Initiate a Return
- Contact us via email at support@robodium.com or call +91 8123109966
- Provide your order number and reason for return
- Submit photos/videos of the item (mandatory for damaged or defective products)
- Our team will review and approve your request within 1–2 business days
Return Pickup Process
We arrange the return pickup for you — hassle-free returns similar to major e-commerce platforms.
- Pickup is coordinated after return approval
- Pack the product securely in its original packaging
- Include a copy of the order confirmation or packing slip
- Our logistics partner will collect the package at the scheduled time
Return Shipping Costs
- Defective, damaged, or wrong items: ROBODIUM™ covers all return shipping costs.
- Change-of-mind returns: ₹100 return shipping fee will be deducted from the refund.
Refund Process
- Refund Method: Original payment method
- Processing Time: 5–7 business days after inspection
- Refund Amount: Full purchase price minus applicable return shipping fees
- Orders canceled before shipping receive a full refund (minus up to 5% payment gateway charges, if applicable)
Replacements
- Replacement is shipped after the returned item is inspected and approved
- Dispatched within 2 business days of receiving the return
- If replacement is unavailable, a full refund will be issued
Warranty Terms
All products include a minimum 15-day warranty against manufacturing defects,
unless otherwise specified on the product page.
Warranty does not cover misuse, soldering damage, modifications,
physical damage, or incorrect electrical connections.
Order Cancellations
- Orders in Pending or Payment Verification status can be canceled for a full refund
- Contact us immediately before shipping to cancel an order
- Once shipped, orders cannot be canceled but can be returned after delivery
Customer Service Commitment
- Email response within 24 hours on business days
- Phone support: Monday–Saturday, 10:00 AM – 6:00 PM IST
- Return request review: 1–2 business days
- Issue resolution within 48 hours of verification
Need Help?
📞 +91 8123109966
✉️ support@robodium.com
